Customer Service Representative

Company: PrideStaff
Location: San Marcos
Posted on: July 31, 2022

Job Description:

Job Description PrideStaff has a great part time Customer Service Representative in San Marcos, CA . The CSR plays a key role by performing a variety of essential customer service-related duties. He/she delivers excellent customer service to the clients and maintains an efficient office environment through professionalism and clear communication. Duties and Responsibilities Open office and prepare computers and phones for daily activities. Maintain and update service schedule and dispatch jobs appropriately. Keep techs and clients properly informed and notifying them of any changes Answer phones warmly, professionally and promptly; distribute messages appropriately Follow scripting and adjust to customers situation Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Act as the company gatekeeper Receive, distribute incoming mail and prepare outgoing mail for distribution Contribute to team effort by accomplishing related results as needed Go the extra mile to engage customers Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Monitor incoming emails and answer or forward as required Open and maintain customer accounts by recording account information ? Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Prepare product or service reports by collecting and analyzing customer information Consistently provide excellent customer service Assist clients by determining needs, scheduling and/or canceling appointments Provide estimates to customers Data entry and invoicing Respond to reviews and posts in a timely, positive and professional manner Update and maintain databases (i.e. mailing lists, contact lists and client information) Monitor office supplies and alert office manager when items are needed Perform work related errands as requested ? Maintain up-to-date knowledge of company and services/products provided Maintain list of items to improve company processes and culture and share with supervisor/owner Qualifications Organization, planning and prioritization skills Verbal and written communication skills Problem solving ability Attention to detail Flexibility/reliability Competent computer skills (including MS Office Suite) ? Education High School Diploma or equivalent Company Description PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most.

Keywords: PrideStaff, San Marcos , Customer Service Representative, Sales , San Marcos, California