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Inside Sales - Industrial

Company: Fluid Components International
Location: San Marcos
Posted on: June 15, 2022

Job Description:

Join the world leader in thermal mass flow meter technology. FCI began in 1964 by pioneering the development and application of thermal dispersion flow and level sensing technology. The Company is the world-recognized leading manufacturer for solving flow and level measurement applications for industrial process and plant applications using patented thermal dispersion flow measurement technology. From off-the-shelf product solutions to custom engineered products and systems, FCI provides world leading experience and a record of unequalled innovation to meet or exceed our customer application demands. Complimenting FCI product leadership is a world class Flow and Level Calibration Facility in which all calibrations are performed in liquids or gases utilizing only N.I.S.T. traceable equipment and instrumentation. Currently, we are seeking an Inside Sales Representative to join our Industrial Sales team. Position Purpose Working under general direction of the Supervisor of Inside Sales, this position is responsible to p rovide inside sales and technical support to customers and sales representatives and to provide inside support to the regional managers outside sales objectives. Essential Job Functions (primary duties and outputs of position)

  • Interpret field user requirements to provide FCI product solutions in support of proposal and engineering inquiries.
  • Communicate directly with customers and field sales personnel regarding technical or commercial issues using software tools, electronic libraries and specifications to support evaluation of standard product requirements.
  • Provide after sales support such as order revision, order status and coordinating after delivery issues with Customer Service personnel.
  • Evaluate and respond to incoming inquiries regarding unique or atypical product applications or uncommon commercial interpretations that exceed the specialized training of field sales personnel.
  • Conference with various internal departments such as Planning, Manufacturing, Service, Engineering, Accounting and Legal to confirm the feasibility and interest of the company to meet special design, performance or commercial requirements and secure the resource schedule needed to support such work.
  • Instruct order entry staff on how to enter unique products and document non-standard customer requirements.
  • Participate in continual education opportunities to stay abreast of industry applications and product developments
  • Adhere to company policies, sales department procedures and align with Regional Managers goals and procedures for developing business and resolving issues within an assigned territory.
  • Provide continual training to field personnel on how to successfully apply company products and services to a wide range of application opportunities.
  • Work closely with project manager on complicated commercial orders.
  • Perform special work assignments and participate in process improvement activities. Lead team activities as needed.
  • Participate as a trainer in product knowledge workshop activities.
  • Serve as a technical resource of knowledge to others in the company. Safety
  • Follow safe work practices, participate in safety training as required, and report any unsafe condition or accident. Quality
  • Employees are responsible to understand and support the quality policy and the appropriate elements of the quality management system for their areas of work, reduce, eliminate, and prevent quality deficiencies including escapes.
  • Initiate action to prevent the occurrence of nonconformities related to product, process, and quality system.
  • All employees have the responsibility and authority to identify quality deficiencies, elevate any concerns for action within or related to our quality system and processes. Communication
  • Communicate effectively in English, both verbally and in writing.
  • Maintain effective and constructive working relationships with others both internally and externally. Education/Work Experience Requirements
  • Bachelors Degree or equivalent work experience
  • 2+ years progressive work experience in an inside sales work environment with an entity involved in the manufacturer and sales of instruments used in various aerospace or utility entities as well as various processing plants or 2+ years sensor product experience.
  • Demonstrate knowledge of administrative procedures and systems and must have working knowledge of Microsoft Office software (Word, Excel)
  • Thorough knowledge of an enterprise system, Syteline preferred.
  • Must be able to read and interpret industry terms, installation drawings, customer specifications and symbols, filing and records management systems, forms design principles, and other office procedures and terminology.
  • Knowledge of principles and processes involved in the manufacture of electrical and or electronic product including blueprint reading, schematics, engineering drawings etc. Physical/Travel Requirements This position requires extensive sitting, working at a computer, and talking on a phone. Some time may be spent walking up and down stairs, standing, and lifting a maximum of 25 lbs. These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.FCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative.FCI is an ITAR required employer and active participant of the DHS and SSA E-Verify program. Contract requirements for ITAR identify US citizen or permanent resident card "Green Card" holder in the absence of ECCN.COMPANY: FCI is the leading manufacturer of thermal type process control instrumentation sold throughout the world. In addition to our home office, we operate three (3) separate facilities across different continents to bring our brand of expertise and service to thousands of global customers. FCI is a privately held organization. an essential manufacturer, Fluid Components is proud to offer the following benefits in response to the COVID-19 pandemic:
    • Free personal protective equipment (PPE) for all on-site workers
    • Additional health screenings and ongoing safety protocols aligned with CDC guidelines
    • Three-day weekends for most rolesPowered by JazzHR

Keywords: Fluid Components International, San Marcos , Inside Sales - Industrial, Sales , San Marcos, California

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