Account Executive/Customer Service Rep
Company: Mack Packaging, Inc.
Location: San Marcos
Posted on: November 12, 2021
Mack Packaging is a leader in the printing and promotional
products industry. We manufacture and sell business products that
every company needs including promotional products, business
documents, and commercial print.
We are seeking a Customer Service Representative to assist us with
the growth of our company.
Maintaining positive relationship with Clients and Sales
Representatives for their designated accounts.
Customer Service Representative responsible for providing superior
service that meets or exceeds all internal and external customers'
needs. Enter orders as they are received from customers or sales.
Ensure all parties have agreed and signed off on documentation of
orders. Provide input on how to best provide service to internal
and external customers.
Role and Responsibilities:
Practice and sustain Lean Manufacturing and procedures.
Meet attendance and production standards and follow all Mack Pac
policies and procedures.
Serves as the primary Mack Pac representative for assigned
customers and/or sales representatives and acts as the conduit for
all information required from customers/sales to expedite
Understand the basics of plant/equipment capabilities and
limitations (tooling, presses, materials, applications) in order to
determine the pertinent information and lead time required to
produce a quality product; manage customer/ sales expectations
Manage daily flow of customer orders.
Validates incoming art, orders, and other customer requests
Enters daily customer purchase orders into the ERP system > >
> > > * Confirm charges, pricing, and miscellaneous
charges. Add necessary price breaks to existing quotes.
Provides accurate and complete information to internal
Follows up on proofing process to get prompt turnaround from the
art department and the customer.
Reviews and manages daily ship list and blanket order updates.
Monitors inventory orders and programs; enters inventory release
requests and ensures shipments are released as planned
Follows up on Rush Order requests
Regularly updates customers with information regarding the order
status assists the assigned sales rep in a variety of ways to
improve their sales productivity and optimize our management of the
Preparation of sales materials and other customer
Keeps assigned sales rep informed of all significant customer
activities and issues
Fields customer calls throughout the day and provides backup when
Follows through on outside purchases for specific customer orders
using approved suppliers
Maintain and organize required customer/order information for
Participates in continuous improvement projects. Contributes
customer-focused ideas to improve processes, throughput, or service
standards; looks for opportunities to produce orders more
efficiently and profitably while still meeting customer needs
Manage customer inventory programs; proactively work with customers
to maintain agreed upon inventory levels and ensure shipments are
released as planned
Collaborates with sales reps, customers, and other employees of the
organization to effectively resolve customer problems
Prepare Corrective Action Reports to identify product defects and
Assists in preparation of contract pricing for key customers
Assists with estimate preparation upon request and follow up on
Work with Customer Service Manager to implement key initiatives and
assist in special projects/tasks such as new business set up;
account/workload transition; back-up other CSR's; process
complaints and resolve open payment issues.
Duties may be changed or additional duties assigned. To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed above are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Qualifications and Education Requirements:
High school diploma, GED or equivalent experience. Associate's
degree or equivalent from two-year college or technical school
preferred. Minimum of two years experience in Customer Service in a
manufacturing capacity; related experience and/or training;
equivalent combination of education and experience. Manufacturing
and printing industry preferred.
Must have working knowledge of Microsoft Office Software including
Outlook and the ability to learn company specialized software
Strong written/verbal interpersonal and communication skills.
Must be able to read, write, and comprehend instructions and
Must be able to present information in one-on-one and small group
situations to customers, clients and other employees of the
Ability to manage multiple tasks in an organized manner.
Strong initiative, problem-solving, and resourcefulness.
Ability to add, subtract, multiply, and divide all units of
measure, using whole numbers, common fractions and decimals.
Ability to perform these operations using units of weight
measurement, volume and distance.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Ability to make sound judgment decisions with integrity.
Ability to solve practical problems that deal with a variety of
Ability to work as a member of a team, provide input, follow
directions, and receive constructive criticism.
Proficient Knowledge of Microsoft Office, including Outlook, and
the ability to learn company specialized software program
Job Type: Full-time
Pay: Up to $28.00 per hour
8 hour shift
Work Location: One location
Keywords: Mack Packaging, Inc., San Marcos , Account Executive/Customer Service Rep, Sales , San Marcos, California
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