Sales Associate I
Company: Tapestry, Inc.
Location: San Marcos
Posted on: April 5, 2021
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Job Description:
Coach is a leading design house of modern luxury accessories and
lifestyle collections, with a long-standing reputation built on
quality craftsmanship. Defined by a free-spirited, all-American
attitude, the brand approaches design with a modern vision,
reimagining luxury for today with an authenticity and innovation
that is uniquely Coach. All over the world, the Coach name is
synonymous with effortless New York style. Coach is part of the
Tapestry portfolio - a global house of brands powered by optimism,
innovation, and inclusivity. Job Description The Sales Associate
role is an integral part of the store's overall success and
efficiency: demanding direct attention to our brand commitment when
servicing our customers and driving results. Responsible for
upholding Coach's Service and Selling Models, creating a positive
first impression, building on-going customer relationships through
a personalized experience, and leaving a positive, lasting
impression. SALES FLOOR: --- Understands organizational objectives
and makes decisions that align with Company priorities --- Takes
ownership and is committed to delivering results, while remaining
actively aware of personal and store metrics; and creates personal
sales and clienteling strategies in partnership with the management
team. --- Creates short- and long-term strategies to achieve
personal metrics and performance goals --- Takes ownership of
personal survey results and creates plans to improve and overcome
areas of opportunity --- Represents Coach as a brand ambassador ---
Demonstrates Coach's Selling and Service expectations at all times
--- Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics --- Drives business through sales
strategies, clienteling, sourcing new customers and maintaining
on-going productive relationships with customers --- Creates
positive impressions with customers by bringing best self to work
through attire consistent with Coach's Guide to Style --- Builds
credibility and trust as a personal fashion advisor by
communicating fashion awareness and a strong knowledge of
competition. --- Provides in-depth product knowledge, including
features, benefits, current offerings, and overall product value.
--- Remains aware and is clearly able to communicate current
pricing and promotional strategy to customers. --- Discusses
product features and builds the sale by leveraging cross-selling
skills and abilities. --- Cross-sells and encourages beneficial
product add-ons that relate to the customer's shopping needs ---
Sensitive to customers' needs and tailors approach by reading cues
--- Attends to the unique and individual shopping needs of each
customer. --- Works with multiple customers simultaneously and
breaks away as appropriate --- Follows up with customers
consistently and genuinely to influence/close the sale --- Flexes
personal selling techniques to contribute to overall store
financial results --- Builds lasting and loyal relationships with
customers --- Leverages Coach's tools and technology to support
relationship building and clienteling efforts --- Creates
enthusiasm and positivity for a shared vision and mission ---
Promotes and endorses a team selling environment --- Fosters an
environment of teamwork, trust and collaboration with internal and
external customers --- Remains solution oriented; is adaptable and
flexible to changing business and store needs --- Welcomes feedback
and adapts behaviors as appropriate --- Maintains a calm and
professional demeanor at all times OPERATIONS: --- Ensures all
daily tasks are completed without negatively impacting service or
Coach standards --- Completes daily operational tasks including
maintaining store (sales floor and backroom), cash wrap and visual
merchandising to Coach standards consistently and in a timely
manner --- Maintains a clean and tidy selling floor at all times
--- Adheres to all applicable retail policies and procedures
including POS, Operations and Asset Protection procedures ---
Replenishes inventory on sales floor as needed --- Supports Store
Inventory Process by processing shipment, stocking shelves,
replenishing sales floor, maintains strong organizational standards
as it relates to product both in the stockroom and on the sales
floor. --- Supports cash-wrap when needed to process purchases,
returns, and exchanges. --- Efficiently processes customer
transactions: Purchase, Return, Exchange, Found Order etc. ---
Effectively helps to prepare store by organizing functional areas,
performs routine cleaning, maintains strong organizational
standards and maintains visual merchandising expectations.
------------------ Additional Requirements Experience: 1- 3 years
of previous sales experience, preferably in a luxury retail service
environment. Possesses current knowledge of fashion trends and
competition in the marketplace. Education: High school diploma or
equivalent; college degree preferred. Technical: Knowledge of cash
register systems, basic computer skills (including the ability to
use iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets. Physical :
Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfers Schedule : Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.). Our Competencies for All Employees
Nearest Major Market: Austin
Job Segment: Merchandising, Retail Sales, Outside Sales, Brand
Ambassador, Sales, Retail, Marketing
Keywords: Tapestry, Inc., San Marcos , Sales Associate I, Sales , San Marcos, California
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