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Customer Service Representative 3 Part Time

Company: Lifetouch
Location: San Marcos
Posted on: September 1, 2020

Job Description:

At Shutterfly, we're all about people - bringing them together, making them feel welcome, and connecting them to experiences. We make our customers' memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life's joy. BorrowLenses is the Shutterfly brand where professional photographers and videographers come to rent premium gear online. We are here to fulfill the photographic and cinematic dreams of our customers by delivering superior, cutting-edge gear and providing exceptional customer service. Rent, shoot, return - it's as easy as that!Responsibilities:* Assist customers with troubleshooting equipment problems, providing equipment recommendations based on the customer's needs, and responding to general account issues and inquiries* Respond to incoming customer inquiries (via phone, email, and live chat) in a timely, professional manner* Perform outbound contacts to customers, shipping carriers, and vendors regarding various issues and inquiries as needed* Establishing and maintaining relationships with customers* Develop a working understanding of all practices, policies, and procedures of BorrowLenses* Able to speak to customers as an authority on higher end gear* Strong grammatical skills --- Ability to communicate calmly when handling difficult customersExperience and Qualifications:* Bachelor's degree or equivalent photography/videography experience* Significant hands-on experience shooting with high-end digital cinema cameras such as REDs, Arris, Varicam, C300 Mark II* Extensive professional experience in one or more video production-based fields: Film, Broadcasting, Live Production* Able to build out complicated rigging & foresee potential challenges/issues to address with customer, or at least get on AC Checker's radar* Understanding of life on set.* Can relate to our professional clientele - speaking to them on a level playing field and address their needs accordingly* Ability to troubleshoot complex issues with customers while they are on set. Understand the pressure on set and be a resource for the customer* Previous customer service experience 1-2 years* Basic computing skills* Very savvy at multitasking

Keywords: Lifetouch, San Marcos , Customer Service Representative 3 Part Time, Sales , San Marcos, California

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