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Service Desk Analyst

Company: Hunter
Location: San Marcos
Posted on: November 16, 2021

Job Description:

We are a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 3,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings. Although we're global, we're family owned, and our casual, fun, and caring company culture is what makes this a special place to work. As we grow, we are dedicated to preserving our unique culture that makes our employees proud to work here. Whether you're pursuing a career at our headquarters in Southern California, or an opportunity at one of our state-of-the-art manufacturing facilities, or something somewhere in between, we look forward to welcoming you to Hunter Industries and our Family of Companies.About This Role:Under general supervision, the Service Desk Analyst provides hardware and software support for computer and phone environments, including resolution of incidents both in the main campus environment and remote home office locations.Demonstrates behavior that is consistent with the company's values of Customer Satisfaction, Innovation, Family, and Social Responsibility.Essential Job Functions/Tasks: Provides technical support in installing, configuring, and troubleshooting software, to include Microsoft, third-party, and proprietary applications, both for existing software, and new systems introduced into the environment. Support will also include client access to corporate e-mail system and other identified business critical applications.Provides project implementation support, including application and deployment testing, deployment planning and support of software roll-outs, post implementation support, creation of end-user documentation, and assisting users with associated changes in technology.Provides technical support to staff working in remote locations requiring connectivity to the corporate offices via secure Internet access, including the establishment, troubleshooting and support of high-speed Internet connectivity at these remote locations.Assists in definition, implementation, and maintenance of standards pertaining to the desktop systems environment, including items such as O/S configurations, software releases, and hardware models.Supports daily operations such as: QA verification of desktop and laptop computers ready for deployment; coordination and assistance in departmental move of computer and phone equipment; and support of on-going telecommunications administration.Creates and maintains associated Technical Support procedures, to include the development of support documentation, monitoring/maintenance practices, and installation procedures applicable to the systems environment.Supports Service Desk phone coverage, receiving and logging calls into call tracking database, and monitoring in-coming tickets created via e-mail.Other Job Functions: Performs other related tasks as assigned, some of which may become essential to the position.It is the responsibility of all Hunter employees to keep themselves and others safe. Employees are required to complete all mandatory safety trainings, know Hunter's safe work practices, use the appropriate personal protective equipment for the job, and immediately report all injuries, near misses and hazardous identifications to a Supervisor or the Environmental Health & Safety (EHS) Department. Those employees who do not comply with safe work practices may be subject to disciplinary action, up to and including termination. Employees in management positions have an even greater responsibility that includes modeling safe behavior, ensuring employees on the team are following all safe work practices and completing training, and taking part in injury/illness investigations. A safe workplace must be the goal of everyone at Hunter Industries.Qualifications: Education/Training Required and Preferred: Associate's Degree in Computer Science or related field of study, or equivalent years of work experience.Experience Required and Preferred: One to three years of experience in information technology within a large organization.Knowledge, Skills and Abilities (KSA's) Required and Preferred: KSA #1: Strong knowledge of computer hardware and software technology, including networking concepts. Ability to perform assembly and installation of computer systems.KSA #2: Advanced knowledge of current Microsoft Windows OS environments and related Office applications as well as SharePoint, Active Directory and System Center Configuration Manager (SCCM).KSA #3: Strong analytical and problem-solving skills. Strong attention to detail and ability to follow detailed, established procedures, policies and processes.KSA #4: Excellent written and verbal communication skills in English.KSA #5: Strong customer-service and interpersonal skills to interact with members across the organization.KSA #6: Ability to work as a member of a team and to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative.KSA #7: Ability to travel to gain access to remote facilities. Must have a valid driver's license.KSA #8: Ability to provide technical support outside of regular business hours when necessary.KSA #9: CompTIA A+, and Apple OS X (e.g., Mojave, High Sierra, Sierra) preferred.KSA #10: Knowledge of Mac hardware and software platforms preferred.Physical Demands: Ability to lift items weighing up to 70 pounds.Ability to pull cable with the arms and to push/pull with the arms and body to move items on a two-wheeled dolly and four-wheeled cart.Ability to sit intermittently to use the computer, to perform paperwork activities, to attend meetings, to drive between sites, and to pick up parts.Intermittent standing and walking to gain access to departments and areas within the facility.Ability to work in a variety of positions (bending, kneeling, crouching, crawling) to work in confined spaces.Ability to climb stairs to gain access to upper level work areas. Ability to move up and down a ladder to gain access to high areas.Manual dexterity sufficient to use power equipment and hand tools, to pull cable, to lift and carry parts, etc.Finger dexterity sufficient to handle small tools and parts, to use a computer and to complete paperwork activities.Visual acuity sufficient to use a computer and to read and complete written documents.Hearing sufficient to communicate with individuals by telephone and in person.Work Environment: Office setting and all areas of facility with temperature controls and carpet tile or concrete floor surfaces.Outside environment with exposure to seasonal elements.Wears safety equipment in designated areas.Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

Keywords: Hunter, San Marcos , Service Desk Analyst, Professions , San Marcos, California

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