Chiropractic-Acupuncture Assistant

Company: TrueCare
Location: San Marcos
Posted on: March 13, 2023

Job Description:

TrueCareOffice Assistant- Chiropractic and Acupuncture OfficeClinical SupportOne opening serving two sites: in San Marcos , CAApplyChiropractic-Acupuncture Assistant Regular Clinical SupportOne opening serving two sites in San MarcosGreat Opportunity in North County San Diego!$500 Sign-On Bonus!Position SummaryThe Chiropractic-Acupuncture Assistant is responsible for creating a friendly, welcoming, and well-organized front office for patients and facilitating their flow through one of the TrueCare. They are responsible for maintaining a professional and efficient environment for answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, calling patients, and collecting and posting fees. DutiesIntake and Processing of Patients

• Ensure reception area is well-maintained, neat, and clean for each working day; have all front desk activities fully operational at the start of business hours.
• Check patients in, verifying patient identification, address, phone number(s), billing information and demographics.
• Inform patients of TrueCare services, policies, and procedures.
• Prepare exam room for patient by wiping down the table, setting up new face paper and opening chart for provider.
• May assist Chiropractor or Acupuncturist during the exam, or post exam for translation or as in room clinical assistant.
• Assist Chiropractor or Acupuncturist with patient education and posture screening activities, at time during the exam and post exam, including handing out patient educational materials.
• Outbound calls; Including contacting patients about chiropractic services.
• Inform and update patients of wait times.
• Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Epic.
• Process referrals through appropriate insurance company and when approved call patient to schedule the first appointment.
• Answer incoming calls, address inquiries, and take detailed messages when necessary.
• Manage Chiropractor and Acupuncturist schedules in accordance with scheduling guidelines.
• Pre-register, register and schedule patient appointments, as needed.
• Follow up on "no show" patients, and other patients, as needed.Collection and Posting of Fees
  • Inform patients of costs of care provided.
  • Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
  • Input collection and insurance information into Epic. Ensure self-pay billing is completed daily.
  • Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.
  • Provide Good Faith estimates to all cash patients.Requirements
    • High school diploma or equivalent.
    • Bilingual English/Spanish Required.
    • One (1) year experience as a Chiropractic Assistant, Medical/Dental Receptionist or Administrative Assistant. Or two (2) years customer service experience.
    • Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint. Desired
      • Chiropractic Assistant certification.
      • Experience working with EHR.
      • Knowledge of healthcare and medical terminology.
      • Knowledge of healthcare insurance billing procedures, including ICD-10 and CPT/HCPCS coding conventions and procedures.TrueCare requires employees to be vaccinated as a condition of employment, subject to accommodation obligations. The State of California released a new order requiring all staff in healthcare settings to be fully boostered by March 1, 2022. At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.Visit truecare.org to learn more! Health Inside. Welcome in! Salud Adentro. Bienvenido!TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans.PI207828716

Keywords: TrueCare, San Marcos , Chiropractic-Acupuncture Assistant, Other , San Marcos, California