Senior Centrex Operator

Company: Kaiser Permanente Zion Medical Center
Location: San Marcos
Posted on: January 27, 2023

Job Description:

Provides functional coordination to a staff of Centrex Operators by assigning workload, assisting w/ day to day operations & providing new hire orientation. Reviews & recommends policy changes in the department, serving as an intermediary between supervisor & operators. Essential Functions: - Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. - Provides direction to Centrex operators by assignment of daily operator duties. - Reviews and recommends revisions to departmental procedures to ensure efficient utilization of staff. - Performs various clerical duties such as maintaining department on-line directory system, producing daily on-call schedule, pager programming and assignments. - Serves as intermediary between supervisor and operators. - Trains or orients new or less experienced personnel and serves as resource person to co-workers by answering procedural questions and assisting in problem resolution. - Receives, routes, and transfers incoming and outgoing calls. - Pages physicians and hospital personnel following policy and procedures. - Activates beeper page and prescribed public address emergency page code in response to emergencies. - Serves as central communication point for all in-house emergencies; i.e., Code Red and Code Blue. - Instructs patients in the use of hospital phone system. - Performs routine cleaning and preventive maintenance on workstation and departmental equipment. - Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. - Performs other duties as required such as maintaining and updating various logs, lists, and files and does miscellaneous typing. - KP Service Standards: Follows LMP's ABC's: - Takes Initiative: Positive first impression, ask how you can help and give information - Take Responsibility: Solve problems, resolve conflict, assume ownership - Take Care: Protect confidentiality, show respect, value differences, and show empathy - Take Pride: Neat work area, low noise, be professional, support your team and KP. - Performs other related duties as required. Basic Qualifications: - Two (2) years of PBX experience. - One (1) year of experience as Lead, Health Care Communications preferred. - High School Diploma/GED or equivalent OR relevant formal training/education in PBX/CBX required. - 25-wpm typing speed, preferred. - Effective oral communication skills. - Ability to read, write and enunciate English.

Keywords: Kaiser Permanente Zion Medical Center, San Marcos , Senior Centrex Operator, Other , San Marcos, California