Senior Centrex Operator
Company: Kaiser Permanente Zion Medical Center
Location: San Marcos
Posted on: January 27, 2023
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Job Description:
Provides functional coordination to a staff of Centrex Operators
by assigning workload, assisting w/ day to day operations &
providing new hire orientation. Reviews & recommends policy changes
in the department, serving as an intermediary between supervisor &
operators. Essential Functions: - Upholds Kaiser Permanente's
Policies and Procedures, Principles of Responsibilities and
applicable state, federal and local laws. - Provides direction to
Centrex operators by assignment of daily operator duties. - Reviews
and recommends revisions to departmental procedures to ensure
efficient utilization of staff. - Performs various clerical duties
such as maintaining department on-line directory system, producing
daily on-call schedule, pager programming and assignments. - Serves
as intermediary between supervisor and operators. - Trains or
orients new or less experienced personnel and serves as resource
person to co-workers by answering procedural questions and
assisting in problem resolution. - Receives, routes, and transfers
incoming and outgoing calls. - Pages physicians and hospital
personnel following policy and procedures. - Activates beeper page
and prescribed public address emergency page code in response to
emergencies. - Serves as central communication point for all
in-house emergencies; i.e., Code Red and Code Blue. - Instructs
patients in the use of hospital phone system. - Performs routine
cleaning and preventive maintenance on workstation and departmental
equipment. - Establishes and maintains courteous, cooperative
relations with the public, patients, and other personnel. -
Performs other duties as required such as maintaining and updating
various logs, lists, and files and does miscellaneous typing. - KP
Service Standards: Follows LMP's ABC's: - Takes Initiative:
Positive first impression, ask how you can help and give
information - Take Responsibility: Solve problems, resolve
conflict, assume ownership - Take Care: Protect confidentiality,
show respect, value differences, and show empathy - Take Pride:
Neat work area, low noise, be professional, support your team and
KP. - Performs other related duties as required. Basic
Qualifications: - Two (2) years of PBX experience. - One (1) year
of experience as Lead, Health Care Communications preferred. - High
School Diploma/GED or equivalent OR relevant formal
training/education in PBX/CBX required. - 25-wpm typing speed,
preferred. - Effective oral communication skills. - Ability to
read, write and enunciate English.
Keywords: Kaiser Permanente Zion Medical Center, San Marcos , Senior Centrex Operator, Other , San Marcos, California
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