Company: Best Buy
Location: San Marcos
Posted on: January 24, 2023
The Best Buy Certified Appliance Advisor creates a world-class
shopping experience for our customers while inspiring them to see
whats possible with technology. They build quality relationships
with customers to provide them with relevant and memorable product
demonstrations.This role provides full service and solutions
support to customers in the areas of Vendor Experience and premium
appliances. Our Certified Advisors are responsible for delivering
profitability by achieving revenue, margin, solution and
operational targets. They are highly skilled within a given area
and work closely with other employees to demonstrate, promote, and
sell products and services.At Best Buy, we are obsessed with
building long term relationships with our customers. Every team
member should feel empowered to deliver a world-class and unique
experience based on what each customer needs.Key
- Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
- Processes sales transactions including online and in-person
orders while handing off customers to General Advisors for returns
- Achieves team and individual goals while enabling an excellent
customer shopping experience.
- Applies a high level of product knowledge and expertise through
ongoing learning and certifications to enable an excellent customer
- Uses available tools to stay current on promotional initiatives
and helps execute profitable growth through critical business drive
- Engages with customers for consultations whether it be
in-store, over the phone, or chat options online.
- Generates future opportunities by discovering the deeper needs
of our customers to build lasting relationships.
- Embraces our learning culture to continuously improve existing
skills while acquiring new ones in support of our customer
obsession and advancing their contribution.
- Maintains assigned departments merchandising and readiness to
- Provides feedback on products and customer engagement with
vendor partners, representatives, and market teams.
- Acts as trusted subject matter expert, brand advocate, and
product champion for specified vendor product assortment.
- Coaches and trains coworkers on new vendor technology and
- Utilizes vendor-provided devices and accommodations to improve
product knowledge and understanding.Basic Qualifications
- Ability to work successfully as part of a teamPreferred
- Prior experience serving as a specialist in premium, luxury, or
complex technology solutions
- 1 year of experience working with consumer electronics
Keywords: Best Buy, San Marcos , Appliance Specialist, Other , San Marcos, California
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