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Operations Specialist

Company: Lively Root
Location: San Marcos
Posted on: September 17, 2022

Job Description:

At Lively Root, customers are our #1 priority. We work hard to ensure all orders are shipped out on time and accurately. If you are looking for an entry-level position in a fast paced, startup environment AND you are energetic, inquisitive, a creative problem solver and meticulously detailed, this role is for you!
Responsibilities include:

  • Ensure all orders are successfully processed in an efficient manner with an emphasis on quality and accuracy.
  • Work with other Operations Specialists to process daily volume to meet all team On-Time Shipping goals.
  • Support our Fulfillment Supervisor in conducting monthly physical inventory counts of raw materials and certain plants.
  • Collaborate with Customer Service to ensure any customer requests regarding order fulfillment are executed in a timely manner.
  • Proactively communicate any issues that could impact the customer experience.
  • Follow all order fulfillment guidelines to keep operational costs down.
  • Offer assistance to, and interact with the Operations Manager to improve all processes.
  • Take on cross functional challenges, pitching in during peak 'all hands on deck' situations.
  • Support B2B operations through the timely processing of orders that come with a custom set of requirements.
  • Communicate directly with B2B customers by providing important order updates.
  • Perform transit claim processing to recover assets and minimize company and partner loss. Requirements
    • You are a professional, energetic, driven individual who can work in a team and is not afraid to be challenged
    • 1-2 years of operations or customer service experience.
    • Strong communication and organizational skills.
    • Must be able to work well within a team environment.
    • Must be able to work in a high paced environment.
    • Must be flexible with work week and time.
    • Must be able to transition between working at a computer and working on your feet on the warehouse floor. Ability to lift up to 40 lbs.
    • Possess problem-solving skills for continuous improvement.
    • Fluent or able to communicate in both Spanish and English is preferred.
    • Must be comfortable using a computer. E-Commerce experience is preferred.
    • Experience with Shopify is preferred.
    • Excellent plant knowledge (involving foliage plants, patio, ornamentals, perennials, and flowers) is preferred. Benefits
      • Competitive market salary.
      • Team outings and events.
      • Swag and other company perks.
      • Potential for career growth within the early stages of a fast-growing startup.

Keywords: Lively Root, San Marcos , Operations Specialist, Other , San Marcos, California

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