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Remote Customer Care Specialist

Company: Masco Corp.
Location: San Marcos
Posted on: July 29, 2022

Job Description:

Job Description

Our Ongoing Commitment to Diversity, Equity & Inclusion

We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!


Courteously assist customers in need of customer care technical assistance relating to the use and applications of products. Working safely is part of our culture and is a condition of employment.


* Interact with customers via telephone and various communication channels as assigned regarding the purchase, use and application of products or the fulfillment of all order types within department efficiency and quality goals.
* Provide documentation or written advice pertaining to technical evaluations, warranty service conditions, order status and fulfillment, resolution of product or order issues and compensation.
* Work independently and interact with customers in a manner that promotes brand loyalty, customer satisfaction and repeat business.
* Access multiple technology resources to grasp product knowledge to relay product information to customers and partners.
* Utilize basic negotiation skills, conflict resolution and problem solving when necessary and escalates issues to management as needed.
* Be ready and available to serve customers and partners according to allocated work schedule.
* Enter and reconcile data pertaining to order receipt and fulfillment.
* Enter customer interaction data for record keeping and follow-up.
* Partner with team, department and organizational members to improve processes, systems, products and overall business performance as it pertains to improving customer service.
* Compile reports and distribute to appropriate members as requested.
* Comply with all department quality standards and company policies and procedures.



High School diploma or GED is required


* Possess knowledge of customer relations principles and practices.
* Possess considerable knowledge of English grammar, spelling, pronunciation and diction.
* Possess knowledge of sales administration practices and sales ordering procedures.
* Knowledge of MS Office Suites and/or software applications related to job functions
* Ability to respond in writing to customer inquiries using standard letter formats.
* Ability to prioritize customer service orders and maintain customer service call activity records.
* Ability to communicate with customers and sales representatives with tact, professionalism, and courtesy.
* Attention to detail and accuracy.


This role will require you to work an 8 hour shift in between the hours of 6AM - 5PM PST from Monday-Friday. This role will also require you to work an occasional Saturday from 7AM - 3:30PM PST (once every 3-4 weeks).

Due to call volumes being higher during the summer, this role will also require availability on Memorial Day, Labor Day, and 4th of July.

Full time

BEHR (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-Verify Right to Work Poster: English & Spanish

Keywords: Masco Corp., San Marcos , Remote Customer Care Specialist, Other , San Marcos, California

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