We are a global leader in the irrigation, outdoor lighting,
dispensing technology, and custom manufacturing industries. Driving
our continued success is the combined energy and talents of the
nearly 3,500 people on our team. Together, we create a diverse
array of products that can be seen all over the world, from
residential landscapes to national landmarks, stadiums, parks,
hotels, and municipal buildings. Although we're global, we're
family owned, and our casual, fun, and caring company culture is
what makes this a special place to work. As we grow, we are
dedicated to preserving our unique culture that makes our employees
proud to work here. Whether you're pursuing a career at our
headquarters in Southern California, or an opportunity at one of
our state-of-the-art manufacturing facilities, or something
somewhere in between, we look forward to welcoming you to Hunter
Industries and our Family of Companies.
About This Role:
The Service Desk Analyst provides hardware and software support
for computer and phone environments, including resolution of
incidents both in the main campus environment and remote home
Demonstrates behavior that is consistent with the company's
values of Customer Satisfaction, Innovation, Family, and Social
Essential Job Functions/Tasks:
Provides technical support in installing, configuring, and
troubleshooting software, to include Microsoft, third-party, and
proprietary applications, both for existing software, and new
systems introduced into the environment. Support will also include
client access to corporate email system and other identified
business critical applications.
Provides project implementation support, including application
and deployment testing, deployment planning and support of software
roll-outs, post implementation support, creation of enduser
documentation, and assisting users with associated changes in
Provides technical support to staff working in remote locations
requiring connectivity to the corporate offices via secure Internet
access, including the establishment, troubleshooting and support of
highspeed Internet connectivity at these remote locations.
Assists in definition, implementation, and maintenance of
standards pertaining to the desktop systems environment, including
items such as O/S configurations, software releases, and hardware
Supports daily operations such as: QA verification of desktop
and laptop computers ready for deployment; coordination and
assistance in departmental move of computer and phone equipment;
and support of on-going telecommunications administration.
Creates and maintains associated Technical Support procedures,
to include the development of support documentation,
monitoring/maintenance practices, and installation procedures
applicable to the systems environment.
- Supports Service Desk phone coverage, receiving and logging
calls into call tracking database, and monitoring in-coming tickets
created via e-mail.
Other Job Functions: Performs other related tasks as assigned,
some of which may become essential to the position.
Associate's Degree in Computer Science or related field of
study, or equivalent years of work experience.
2-5 years of experience in information technology within a large
organization in Tier 1 ticketing support and troubleshooting
Knowledge, Skills and Abilities (KSA's):
KSA #1: Strong knowledge of computer hardware and software
technology, including networking concepts. Ability to perform
assembly and installation of computer systems.
KSA #2: Advanced knowledge of current Microsoft Windows OS
environments and related Office applications as well as SharePoint,
Active Directory and System Center Configuration Manager
KSA #3: Strong analytical and problemsolving skills. Strong
attention to detail and ability to follow detailed, established
procedures, policies and processes.
KSA #4: Good written and verbal communication skills in
KSA #5: Strong customerservice and interpersonal skills to
interact with members across the organization.
KSA #6: Ability to work as a member of a team and to handle
multiple tasks and changing priorities. Ability to work
independently and with minimal direction, demonstrating
KSA #7: Ability to travel to gain access to remote facilities.
Must have a valid driver's license.
KSA #8: Ability to provide technical support outside of regular
business hours when necessary.
Knowledge, Skills and Abilities (KSA's) Preferred:
KSA #9: Certifications in CompTIA Security+, CompTIA Network +,
CompTIA A+, and Apple OS X (e.g., Yosemite, Mavericks, Sierra) a
KSA #10: Knowledge of Mac hardware and software platforms.
KSA #11: Verbal and written skills in Spanish.
Ability to lift items weighing up to 70 pounds.
Ability to pull cable with the arms and to push/pull with the
arms and body to move items on a twowheeled dolly and fourwheeled
Ability to sit intermittently to use the computer, to perform
paperwork activities, to attend meetings, to drive between sites,
and to pick up parts. Intermittent standing and walking to gain
access to departments and areas within the facility.
Ability to work in a variety of positions (bending, kneeling,
crouching, crawling) to work in confined spaces.
Ability to climb stairs to gain access to upper level work
Ability to move up and down a ladder to gain access to high
Manual dexterity sufficient to use power equipment and hand
tools, to pull cable, to lift and carry parts, etc.
Finger dexterity sufficient to handle small tools and parts, to
use a computer and to complete paperwork activities.
Visual acuity sufficient to use a computer and to read and
complete written documents.
Hearing sufficient to communicate with individuals by telephone
and in person.
Office setting and all areas of facility with temperature
controls and carpet tile or concrete floor surfaces. Outside
environment with exposure to seasonal elements. Wears safety
equipment in designated areas.
Follow us on LinkedIn, check out our rave reviews on Glassdoor,
and learn more about our company culture on our career site:
Hunter Industries and its Family of Companies is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to age, ancestry,
color, disability, gender, gender identity or expression, military
and veteran status, national origin, race, religion, sexual
orientation, or any other applicable legally protected status or