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Salesforce Administrator

Company: Welk Resort Group
Location: San Marcos
Posted on: June 8, 2021

Job Description:

Job Responsibilities:

  • Work with business partners to gather requirements and create functional documentation.
  • Design, configure, test, debug and document solutions according to the functional requirements or user stories
  • Work closely with other developers and a variety of end users to ensure technical compatibility and user satisfaction
  • Support testing (unit, functional and regression testing) efforts as defined by our QA practices.
  • Investigate operational or systematic problems and user queries as required
  • Provide production support, ensuring basic user configuration/administration. Including service desk ticket management.
  • Create and maintain technical documentation for solutions, installation and configuration procedures, troubleshooting guidelines, and operational procedures
  • Provide ad hoc reporting and analysis as required
  • Communicate effectively and clearly, in writing and verbally, in one-on-one and group presentation situations
  • Work within an Agile Scrum or Kanban process
  • Assists in other duties as needed and directed

Expectations:

  • Consistently follow the Welk High Five service standards at all times
  • Follow all company and department policies, procedures and standards
  • Help keep the workplace in safe condition, and work in a safe manner
  • Adhere to attendance policy and report to workstation at scheduled start time
  • Propose ideas or find ways to improve services, systems, and/or procedures
  • Keep abreast of technical and industry developments
  • A flexible approach and ability to adapt

Qualifications

To perform this job successfully, an individual must be able to satisfactorily fulfill the identified responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform their function. The experience, knowledge, skill, and/or ability desired for this position is as follows:

Required Qualifications:

  • Familiar with Salesforce customizations, security controls, creating profiles, roles, users, record types, page layouts and email services
  • Have or working towards a Salesforce Admin Certifications
  • Excellent project management skills and a positive attitude
  • Creative and analytical thinker with strong problem solving skills
  • Demonstrated ability to meet deadlines and prioritize simultaneous requests.
  • Good written and verbal communication skills
  • Ability to assess the impact of new requirements on Salesforce and other integrated systems.

Preferred Qualifications

  • Proficient in creating custom objects, custom tabs, custom fields, picklist values, role based page layouts, workflow alerts and actions, workflow rules and approvals, validation rules, custom reports and report extractions to various formats
  • 2+ years of overall IT experience or business experience
  • Understanding of SQL language and architectural designs
  • Experience with Atlassian suite (Jira, Confluence)

Keywords: Welk Resort Group, San Marcos , Salesforce Administrator, Other , San Marcos, California

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