The U.S. Department of the Treasury has a distinguished history
dating back to the founding of our nation. As the steward of U.S.
economic and financial systems, Treasury is a major and influential
leader in today's global economy. We have over 100,000 employees
across the country and around the world. Come Join the Department
of the Treasury and Invest in Tomorrow.
This announcement was amended on 4/9/2021, to reflect a
4/19/2021 close date.
See "Other Information" for Locations
Learn more about this agency
WHAT IS THE WAGE AND INVESTMENT DIVISION: The Wage & Investment
Division (W&I) serves about 122 million taxpayers who file
upwards of 94 million returns each year. W&I provides
high-quality taxpayer assistance, and enable taxpayers to transact
and communicate electronically to file their returns and make
WHAT DOES A INDIVIDUAL TAXPAYER ADVISORY SPECIALIST DO? As an
Individual Taxpayer Advisory Specialist (ITAS) you will be
responsible for providing customer assistance and resolving account
and notice issues for Wage and Investment customers. In this role,
you will have the opportunity to examine returns involving
customers whose principle source of income are from salary wages,
dividends, and investments as well as answer tax law questions, and
eventually work to resolve complex account and notice issues. You
will be responsible for resolving taxpayer account, payment, filing
and notice issues, and facilitating the resolution of some
examination and collection issues. In this critical role, you will
also serve to educate taxpayers and promote voluntary
As an Individual Taxpayer Advisory Specialist (ITAS) you
* Assist and advise taxpayers on a wide-range of IRS tax forms,
notices and issues. * Research and respond to a variety of tax law
questions based on customer inquiry. * Research tax issues and
properly adjust taxpayers' accounts. * Interact with the general
public, taxpayers and/or their representatives, tax practitioners
and accountants, via face-to-face, telephonically and/or in
writing. * Prepare and file tax returns for customers who meet
specific criteria. * Review forms and notices and advise customers
based on the information ascertained in those forms.
This is a bi-lingual position. Applicants will be required to
demonstrate proficiency in (User Enter Language).
If you are selected at a lower grade level, you will have the
opportunity to learn to perform all these duties, and will receive
training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want
to find out more about IRS careers, visit us on the web at
Occasional travel - 1-5 nights per month
* Job family (Series)
0501 Financial Administration And Program
Conditions of Employment
* Refer to "Other Information" * Click "Print Preview" to review
the entire announcement before applying. * Must be a U.S. Citizen
Applicants must be at least 18 years of age or older, or at
least 16 years of age or older, and meet one of the following: (1)
have graduated from high school or have a certificate equivalent to
graduating from high school; (2) have completed a formal vocational
training program; or (3) have a statement from school authorities
agreeing with the decision to pursue employment rather than
continuing your education.
You must meet the following requirements by the closing date of
GS-5 LEVEL: You must have three years of general experience, one
year of which was equivalent to the next lower level in the Federal
government. General experience includes: Analyzing problems to
identify significant factors; gathering pertinent data and
recognizing solutions; planning and organizing work; and
communicating effectively orally and in writing. Such experience
may have been gained in administrative, professional, technical,
investigative, or other responsible work. Other experiences that
may provide evidence of the knowledge, skills, and abilities
necessary to perform the duties of the position to be filled.
A Bachelor's or higher degree in any subject from an accredited
college or university.
Four years of progressive academic study (120 Sem Hrs/180 Qtr
Hrs) at an accredited college or university.
A certificate as a Certified Public Accountant (CPA) obtained
through written examination in a State, territory or the District
GS-7 LEVEL: You must have one year of specialized experience at
a level of difficulty and responsibility equivalent to the GS-5
grade level in the Federal service. Specialized experience for this
position includes: A knowledge of business practices, basic
accounting principles, and Federal tax laws and regulations; and
that required the ability to audit tax records, analyze systems and
bookkeeping, use fact-finding techniques, and develop interpersonal
One year of graduate education in a field of study such as:
business administration, finance, accounting, auditing, taxation,
or other related fields.
Superior Academic Achievement may be met by having a Bachelors
degree, with one of the following: A GPA of 3.0 or higher on a 4.0
scale for all completed undergraduate courses or those completed in
the last two years of study, or a GPA of 3.5 or higher on a 4.0
scale for all courses in your major field of study or those courses
in your major completed in the last two years of study, or rank in
the upper one third of your class in the college, university, or
major subdivision, or membership in a national honor society
recognized by the Association of College Honor Societies.
GS- 9 LEVEL: You must have one year of specialized experience at
a level of difficulty and responsibility equivalent to the GS-7
grade level in the Federal service. Specialized experience for this
position includes: Knowledge of the Internal Revenue Code,
regulations and administrative procedures related to the full range
of personal, business, and other tax-related issues. Examples of
qualifying experience include: Interpreting and applying rules and
regulations; Interviewing others to elicit facts to identify and
resolve problems; Communicating with others to elicit facts to
identify and resolve complex problems; Analyzing financial
documents, such as financial accounts, tax returns, financial
statements, etc., to reconcile factual differences or to
reconstruct missing facts, and; Deciding whether actions are in
compliance with statutory provisions and/or procedural and policy
A Master's or equivalent graduate degree in a field of study
such as: accounting, finance, or business administration.
Two full years of progressively higher level graduate education
leading to a graduate degree in a field of study such as:
accounting, finance, business administration or public
administration. One year of graduate education is creditable in
accordance with its relationship to a year of full-time study at
the school attended.
LL.B. or J.D., if related
Grades 5 through 9: You may qualify by a combination of
experience and education. Options for qualifying based on a
combination will be identified in the online questions.
* The experience may have been gained in the public sector,
private sector or Volunteer Service. One year of experience refers
to full-timework; part-time work is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate
dates of employment by month/year, and indicate number of hours
worked per week, on your resume.