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Client Care Specialist- Emergency Concierge

Company: Ethos Veterinary Health
Location: San Marcos
Posted on: May 31, 2021

Job Description:


Veterinary Specialty Hospital (VSH) is looking for a swing shift Financial Liaison for our San Marcos location.

About Veterinary Specialty Hospital:  At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

We are looking for an energetic people person needed for large specialty veterinary hospital to communicate financial updates to clients.  Primary duties will include:

  • Entering all services into the hospital information system 
  • Preparing updated treatment plans
  • Reviewing treatment plans with clients
  • Collecting deposits as necessary
  • Assist Client Care Specialists with processing payment balances due on check out. 

Ideal candidate will possess excellent communication skills and ability to discuss financial obligations with clients.  Will act as a client-pet advocate and update various doctors and technicians regarding clients financial situation and the clients goals for the pets treatment.  Ease with computer systems and knowledge of Excel necessary. 

In addition to primary duties, the Financial Liaison will work to develop a reference for charge capture for use as a training tool and assist hospital supervisors in implementing systems to increase client awareness of value and reduce unpaid invoices. 

Knowledge of medical terminology and basic procedures desired, but not necessary; will train this aspect for an individual with excellent communication skills. Will participate in the holiday schedule. 

Shift Info:  Four, 10 hour shifts per week. Swing shift.

Benefits of Working at VSH:

  • Compensation is based on experience and skill level.
  • Full-time benefits include, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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Keywords: Ethos Veterinary Health, San Marcos , Client Care Specialist- Emergency Concierge, Other , San Marcos, California

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