Guest Experience Specialist
Company: Petco Animal Supplies, Inc.
Location: San Marcos
Posted on: April 4, 2021
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Job Description:
C ome work at a place where innovation and teamwork come
together to support the most exciting missions in the world! What
you'll do: - Provide optimal guest experience services. - Assist
guests in the proper selection of merchandise in accordance with
their identified needs. - Demonstrate a high level of interest in
the welfare, health, and proper handling of all animals. - Perform
cashiering duties. - Perform related duties in support of the store
attaining its assigned sales goal. - Ensure merchandise is properly
stocked and priced. - Adhere to established operational guidelines
and store policies and procedures. - Evaluate guest inquiries and
as needed refers to Guest Experience Leader and/or Leader on Duty.
Key Accountabilities: The incumbent must be able to consistently
perform all the following duties and responsibilities with or
without a reasonable accommodation. - Ensures the health and
well-being of live animals by providing the correct care in
accordance with the established Petco standards, policies and
procedures including the completion of the hourly animal health
check and wellness cards. - Interacts professionally and
effectively through verbal and written communication with all
professional contacts with an emphasis on company interests. -
Provides prompt and courteous service to all Petco guests by
determining their needs and sharing product knowledge to suggest
the appropriate merchandise, and by effectively employing
suggestive selling techniques to increase individual sales. -
Demonstrates knowledge in nutrition, Pals Rewards membership
sign-up, Welcome to the Family and effective suggestive selling
techniques to increase sales. - Ensures an exceptional guest
experience for all Omni-channel initiatives, to include but not
limited to Instacart, Extended Aisle and Repeat Delivery. -
Performs all aspects of point-of-sale service, e.g. cash sales,
credit and check sales, returns and exchanges. Performs the daily
balance of cash drawer as necessary. - Assists in stocking and
facing merchandise according to established standards. - Completes
cash register transactions as well as guest carry-out service
consisting of merchandise weighing up to but not exceeding 50
pounds per trip. - Adheres to loss prevention policies. - Assists
in the loading, unloading and stocking of merchandise according to
established procedures, in order to ensure that the store is well
stocked and that inventory counts are accurate. - Ensures that
store animals, birds, reptiles and fish receive the highest quality
care, maintained in habits that are clean, safe, and secure, and
that all reasonable and required steps are taken to maintain their
good health. - Alerts store leaders immediately if any animal,
reptile, bird or fish is in need of medical attention or other
special care. - Performs routine housekeeping tasks as required to
maintain the professional image and appearance of the store, to
include sweeping/mopping the floors, dusting, washing the windows,
facing the merchandise on the shelves, restroom maintenance, etc. -
Assists store leadership in the opening/closing of the store as
needed, to include the accurate completion of required paperwork. -
Participates in the completion of quarterly and annual physical
inventory counts. - Adheres to and promotes established safety
procedures and maintenance of clean, safe and healthy environment
for store partners, guests and animals. - Performs special projects
as assigned. Supervisory Responsibility: None. Work Environment:
The majority of job duties are conducted indoors, although
merchandise receiving, merchandise carry-outs, or stock balancing
will require leaving the store briefly. This position requires
bending, kneeling, moving merchandise and standing for long periods
of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing
material handling equipment. Improper use of safety equipment
and/or not following proper lifting techniques may pose of risk of
injury to customers, pets, and store personnel. Follow all safety
precautions and procedures. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. If you are a returning visitor who has an
existing account, please click here . Current PETCO Partners
Current Partners can explore internal opportunities by logging in
to PetNet.
Keywords: Petco Animal Supplies, Inc., San Marcos , Guest Experience Specialist, Other , San Marcos, California
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