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Vacation Advisor - Reservation Sales - Work From Home (San Marcos, CA area)

Company: Hyatt Vacation Ownership
Location: San Marcos
Posted on: June 5, 2024

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Job Summary

  • Communicate with potential owners via telephone to schedule preview package reservations.
  • Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
  • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
  • Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.
  • Confidently ask the potential owner to reserve dates for the package.
  • Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
  • Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems. -
  • Answer questions about vacation destinations and resort facilities and services.
  • Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
  • Promote accommodation upgrades and extra nights to drive additional revenue when available.
  • Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.
  • Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.#ihvocc
  • #callcenter#reservations#sales#activations
    Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Hyatt Vacation Ownership, San Marcos , Vacation Advisor - Reservation Sales - Work From Home (San Marcos, CA area), Hospitality & Tourism , San Marcos, California

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