Customer Service Representative - Work From Home (must live in San Marcos, CA area)
Company: Hyatt Residence Club
Location: San Marcos
Posted on: June 15, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
- Promote awareness of brand image internally and
- Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott, including up-selling.
- Communicate with potential owners via telephone to set up
preview package sales/tours.
- Explain details and requirements related to attending a sales
presentation to potential owners and verify that individuals meet
- Overcome potential owner objections while maintaining a polite
and enthusiastic demeanor.
- Encourage guests or callers to purchase or schedule preview
- Check availability of accommodations and dates, including
finding alternative dates or options if first choice is not
- Answer guest questions about property facilities/services.
- Contact appropriate individual or department (e.g., Sales, Data
Administration, Accounting) as necessary to resolve guest calls,
requests, or problems. - -
- Follow all company policies and procedures; maintain
confidentiality of proprietary information; protect company
- Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank
guests with genuine appreciation.
- Speak with others using clear and professional language; answer
telephones using appropriate etiquette.
- Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Hyatt Residence Club, San Marcos , Customer Service Representative - Work From Home (must live in San Marcos, CA area), Hospitality & Tourism , San Marcos, California
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