Customer Service Advisor
Company: Jiffy Lube
Location: San Marcos
Posted on: April 1, 2021
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Job Description:
Start Your New Career Today & enjoy job stability with Jiffy
Lube as an Essential Business! IMMEDIATELY HIRING Safety is our
priority! COVID-19 protocols are in place! Team Car Care owns and
operates more than 550 Jiffy Lube auto service centers in North
America. We offer a fun, fast paced work environment, with a
comprehensive benefit package which includes medical plans, 401(k),
certification/tuition reimbursement and paid vacations. At Team Car
Care we invest in you and your future by providing excellent
training for our technician, and management positions. We offer
fast track career advancement opportunities for hard working, team
players who can deliver results. If you are looking for more than a
job, apply today and begin your career with Team Car Care!
DescriptionCustomer Service Advisors are responsible for creating a
positive guest experience by delivering outstanding service. They
offer service recommendations, ensuring completion of quality
workmanship, communicate to the guest any special circumstances
that impact overall satisfaction. Understanding the full range of
Jiffy Lube products and services. Position Criteria * Accurately
capturing guests' product needs and providing updates throughout
the entire process * Offering our guests options that are tailored
specifically to their automotive needs * Giving impartial advice to
ensure that our guests are aware of manufacturer recommendations *
Be able to analyze, comprehend and recommend financial objectives
that increase sales and service results * Energized by face-to-face
interaction with guests, to include resolving any issues * Be a
subject matter expert in such areas as vehicle safety rules,
operations manuals, and maintenance instructions * You must have
the ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals, as
well as be able to speak effectively with our guests and other
Teammates. * Ensure that the service center is clean and
presentable * If you have previous experience in retail,
restaurants, or the hospitality industry, you might be perfect fit
for the CSA position although not required! Qualifications *
Previous Experience is not Required. * You must have the ability to
read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. * Be able to speak
effectively with our guests and other Teammates. * Must be able to
stand on your feet on hard surfaces like concrete or metal * Expect
to work in an environment in which you frequently experience hot
and cold temperatures, loud noises, and exhaust fumes * Must be
able to lift and move work-related items up to 50 pounds * Perform
all other duties as assigned or needed. * Must be at least 18 years
of age * Candidates must be legally authorized to work in the U.S.
without company sponsorship now or in the future Team Car Care is
an Equal Employment Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment
without regards to that individual's race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, age, physical or
mental disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law. Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Jiffy Lube, San Marcos , Customer Service Advisor, Hospitality & Tourism , San Marcos, California
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