Veterinary Neurology Concierge - Client Care Services
Company: Ethos Veterinary Health LLC
Location: San Marcos
Posted on: June 15, 2022
Job Description:
Veterinary Specialty Hospital (VSH) is looking for a Client
Concierge for our San Marcos location.About Veterinary Specialty
Hospital: At VSH our mission is to advance the veterinary
profession through our leadership in medicine, education, business
and promotion of the human-animal bond. We strive to bring together
caring, warm and intelligent people who love to serve and help and
are among the best in their field.We are looking for an energetic
people person needed for large specialty veterinary hospital to
provide ongoing communication with clients before, during and after
their visit. Primary duties will include:
- Perform all essential functions of a Client Care
Specialist
- Monitor Callback System, respond to clients messages and/or
reach out to medical team accordingly.
- Learn and understand common conditions, treatments and
medications pertaining to discipline(s) in order to respond to
basic client questions understands and applies the use of limited
medical expertise when speaking with clients.
- Consistently monitor the progress of the pet's appointment from
check-in to check-out and provide ongoing communication to the
client; keeping the client consistently aware of all activities
throughout the appointment including the pets location, treatment
provided and next steps in the process.
- Coordinate interdepartmental communications pertaining to pet
status updates, change in treatment plan and associated costs and
relay information to the client.
- Build and discuss financial treatment plans.
- Schedule and manage the appointment schedule for each day and
review upcoming appointments for the week to help the teams prepare
in advance of the clients visit. Ensure rDVM medical records are
received in a timely manor.
- Assist clients with financial transactions.
- Assist clinical team with follow-up activities including follow
up calls and post-appointment tasks.Ideal candidate will possess
excellent communication skills, patience and ability to discuss
financial obligations with clients as well as take a proactive
approach to their own learning. This person must possess a keen
awareness of their surroundings and have a hospitable approach at
all times. Ease with computer systems and knowledge of Excel
necessary. Knowledge of medical terminology and basic procedures
desired, but not necessary; will train this aspect for an
individual with excellent communication skills. Will participate in
the holiday schedule. Shift Info: Monday-Friday 8:30AM-5PMBenefits
of Working at VSH:
- Highly competitive and comparable wages based on experience and
skill set
- Partnership with Purdue VT program/scholarships
- Competitive Vet Assistant and RVT CE allowance annually
- VetBloom access: Race approved continuing education, training
and curriculum library
- License application and renewal reimbursement for RVTs
- Financial support and onsite mentorship toward pursuit of
VTS
- Health and wellness programs including access to League
wellness app
- Opportunities for growth and advancement
- 75% Employee Pet discount
- Full-time benefits include health, dental, vision, disability
and life insurances, flex-spending accounts, 401(k), Employee
Assistance Program, 3 weeks accrued paid time off, and
uniformsEthos is an Equal Opportunity Employer. Ethos does not
discriminate on the basis of race, religion, color, sex, gender
identity, sexual orientation, age, physical or mental disability,
national origin, veteran status or any other basis covered by
appropriate law. All employment is decided on the basis of
qualifications, competence, merit, and business need.PM19Powered by
JazzHRPI180071870
Keywords: Ethos Veterinary Health LLC, San Marcos , Veterinary Neurology Concierge - Client Care Services, Healthcare , San Marcos, California
Didn't find what you're looking for? Search again!
Loading more jobs...