Health Center Manager II

Company: TrueCare
Location: San Marcos
Posted on: September 17, 2022

Job Description:

Health Center Manager II- Behavioral Health or Dental ExperienceSpecialty Clinic (Dental and Behavioral Health) in Oceanside, California.Position SummaryThe Health Center Manager is responsible for the management and operation of the day-to-day activities of the health center, including hiring, training and terminating staff. The Health Center Manager also ensures that health center procedures are continually and systematically followed, patient flow is enhanced, and excellent customer service is extended to all patients at all times.Essential FunctionsHealth Center Operations

• Analyze and staff front office and back office to meet the needs of clinicians and patients efficiently and courteously.
• Develop work plans to meet health center goals; motivate and hold health center staff accountable for meeting established goals.
• Review and approve requests for employee scheduled time off, in collaboration with Lead Clinician, provider time off and CME, and troubleshoot for unplanned absences.
• Work in conjunction with the Lead Clinician and/or RN/LVN to improve clinic flow and ensure that patient waiting times are well within accepted goals of the organization.
• Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
• Conduct regular staff meetings, develop agendas and maintain minutes of each meeting.
• Develop strong intra- and inter-departmental teamwork to meet the needs of patients and clinicians and drive decision-making and other actions.
• Identify and implement opportunities to build employee morale and individual motivation.
• Monitor patient service feedback and contribute to the process of resolving complaints and service issues in a timely manner.
• Ensure that health center productivity and budget expectations are met; gather and report data for fiscal, statistical and analysis purposes.
• Promote and maintain Team Based Care and PCMH concepts as directed by administration.
• Ensure health center is in compliance with Title XXII regulations and necessary licensing requirements; and monitor documentation monthly to meet audit requirements.
• Contribute to the success of TrueCare by participating in quality improvement activities.
• Represent TrueCare at community events and meetings, reporting meeting outcomes.
• Complete monthly reporting as set forth in the BANG report to Regional Director of Operations.
• Assure confidentially of medical records as directed by TrueCare HIPAA protocols.
  Administration
  • Ensure that self-pay patient billing is completed and accurate at the end of each work day.
  • Ensure that monies are collected, receipts issued and the cash box is balanced daily.
  • Review bank deposits and submit daily.
  • Ensure patients are assessed for special payer sources, as needed.
  • Follow up on all patient payment plans according to TrueCare protocols on a daily basis.
  • Monitor and log any problems that occur with the POS device and notify the Information Systems (IS) department immediately.
  • Monitor closing of daily encounters within 5 days and before the close of the month; ensure clinician and support staff adheres to closing tasks within 3-5 business days.
  • Ensure that Petty Cash is accurate and receipts are submitted to accounting at the end of each month.Maintenance
    • Maintain organization and cleanliness of the entire clinic.
    • Coordinate repairs or remodeling of health center with the facilities department, as needed.
    • Coordinate with purchasing to maintain an adequate inventory of supplies.Job Requirements
      • Bachelor's Degree or equivalent work experience in Health Services Administration, Business Administration, Public Administration, Public Health or related field.
      • Knowledge of medical terminology, legal and technical aspects of a medical records system, and ICD-10 and CPT codes.
      • 3-5 years' experience in a medical, health or social services setting.
      • 3-5 years' management experience.Nice to Have
        • Bilingual in English and Spanish.
        • Experience in an outpatient setting or Federally Qualified Health Center (FQHC).TrueCare requires employees to be vaccinated as a condition of employment, subject to accommodation obligations.At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.Visit truecare.org to learn more! Health Inside. Come in! Salud Adentro. Bienvenido!TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.
          
          
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Keywords: TrueCare, San Marcos , Health Center Manager II, Executive , San Marcos, California