Director, Student Success
Company: University of St. Augustine
Location: San Marcos
Posted on: June 23, 2022
The mission of The University of St. Augustine for Health
Sciences is the development of professional health care
practitioners through innovation, individualized, and quality
classroom, clinical, and distance education.
The Director of Student Success is responsible for the strategic
direction and operational effectiveness of the Student Services
department on the assigned campuses in support of the University's
mission and objectives. He or she will provide leadership and
oversight of the day to day campus operations/activities related to
a comprehensive student affairs program and other activities that
support student success. The Director will deliver a world class
student experience that results in exceptional academic outcomes
and high student satisfaction as measured by licensure pass rates,
retention and persistence, completion rates and satisfaction
surveys. Together with the Vice President of Student Administration
and other Directors of Student Services, the Director will work to
ensure standardized, seamless student navigation through the
university's non-academic departments as the student progresses
through the matriculation, attendance and alumnus phases of the
student lifecycle. The Director will be a visible and student
facing position and will have the ability to effectively support
and foster a culturally diverse student and University community.
All positions within Student Services functions will be campus
based unless specifically granted an exception per the remote work
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure that new students are well prepared academically and
personally to initiate classes and are settled in their new campus
communities (including providing resources to students
Develop and oversee the new student onboarding process,
orientation, and integration into the applicable programmatic
Develop a student advising model and early detection processes to
evaluate student progress and provide early intervention to
minimize fallbacks and dismissals per campus goals.
Develop and oversee value-added programs that support student
success including tutoring, mentoring, communications/writing
support, and onboarding services.
Prepare appropriate reports, monitor and report on student
retention data, prepare trend analysis and project student
retention to be used in strategic decision making/planning and
assure the maintenance of accurate student records and files.
Collaborate with faculty and academic administration to assess
programmatic, course and student outcomes and develop and implement
Plan and oversee continuous improvement initiatives that align with
the University mission and objectives.
Develop preventive training and crisis response to address student
psychological and behavioral needs.
Collaborate with the University Disability Services Manager,
faculty and program directors to comply with approved accommodation
requests and determine the most appropriate balance between
accommodating student needs and ensuring essential learning
outcomes remain uncompromised.
Develop and comply with departmental and University policies and
Hire, train, supervise and evaluate the performance of assigned
personnel, provide technical direction and guidance, and make
employment, transfer and promotion recommendations.
Student Life and Event Management:
Plan and oversee campus events (orientations, commencements,
student appreciation, and career fairs) that enhance student life
Develop and foster a positive campus culture through social and
Manage the campus process for the development and oversight of
student organizations. Represent the student voice to University
Student Conduct and Grievances:
Participate in conduct policy oversight and student judicial
affairs, including complaint and grievance resolution and
Manage a Title IX program to comply with DOE requirements,
including conducting Title IX investigations, managing resolution
and reporting, and developing programs to prevent sex-based
misconduct and discrimination.
Collect data to assess trends regarding areas of concern,
disseminate findings and ensure appropriate university departments
are addressing student complaints.
Conduct on-going student satisfaction reviews, execute action plans
to improve satisfaction and maintain current knowledge in the field
of student affairs, particularly related to compliance.
Develop and oversee policies and programs to comply with regulatory
and accreditation requirements.
OTHER DUTIES AND RESPONSIBILITIES
Perform other duties and responsibilities that management may deem
necessary from time to time.TRAVEL REQUIREMENTS
Regular travel is required to oversee direct and indirect reports
and to collaborate with other campuses and departments to ensure
consistency and quality of services.
POSITION IN ORGANIZATION
REPORTS TO: Vice President, Student Administration
POSITIONS SUPERVISED: This position will directly supervise the
advising and events management teams at the assigned campuses. The
Director will also indirectly supervise local campus teams within
the Administration, Enrollment, Admissions, Financial Aid,
Registrar, Career Services and Alumni Relations teams.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Incumbents will be evaluated, in part, based on
performance of each essential function. Appropriate reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions.
- Driven, energetic, self-directed and self-motivated. A
roll-up-your-sleeves mentality and can-do attitude.
- Relentless customer service focus with attention to details and
appreciation for intangible benefits.
- Ability to effectively and professionally communicate with
students, university employees, and other university stakeholders
(e.g. employers, professional organizations, community members,
- Ability to deliver strategic and outcomes-based presentations
to executive leadership.
- Ability to function in a fast-paced environment with high
adaptability to address evolving strategy and plans.
- Ability to build a high performance, motivated team that
achieves clearly delineated objectives.
- Ability to work collaboratively in a matrixed environment.
- Analytical skills to establish and assess performance metrics
and business processes in order to propose innovative continuous
EDUCATION and/or EXPERIENCE
- Master's Degree in education, administration, counseling,
student personnel, or related field required.
- Seven years of experience in University-level student services
roles, particularly in advising, admissions and records
- Two years of experience in direct support of graduate students
- Five years of experience in a supervisory/managerial role
leading at least five team members.
- Three years of experience leading a multi-departmental
- Knowledge of ADA law and three years of experience leading a
student disability services function.
- In-depth understanding of Title IX, Clery Act and other
Department of Education, regulatory and accreditation
- Experience designing and implementing efficient processes and
using technology to address customer needs.
- Experience with student information systems and other
technology used in the execution of duties.
- Jenzabar and Salesforce proficiency preferred.
- Demonstrated proficiency with MS Office products (Word, Excel,
Collaborates - Building partnerships and working collaboratively
with others to meet shared objectives.
Being Resilient - Rebounding from setbacks and adversity when
facing difficult situations.
Instills Trust - Gaining the confidence and trust of others through
honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under tough
Innovation - Creating new and better ways for the organization to
Customer Focus - Building strong customer relationships and
delivering customer-centric solutions.
Drives Engagement - Creating a climate where people are motivated
to do their best to help the organization achieve its objectives.
People Leadership - Leads by example when it comes to finding and
developing talent, with a focus on talent acquisition strategies,
setting performance targets that raises standards and development
of high potential talent.
Work is performed primarily in a standard office environment but
may involve exposure to moderate noise levels. Work involves
operation of personal computer equipment for six to eight hours
daily and includes physical demands associated with a traditional
office setting, e.g., walking, standing, communicating, and other
physical functions as necessary.
The University of St. Augustine for Health Sciences is an equal
opportunity at will employer and does not discriminate against any
employee or applicant for employment because of age, race,
religion, color, disability, sex, sexual orientation or national
Keywords: University of St. Augustine, San Marcos , Director, Student Success, Executive , San Marcos, California
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