Health Center Manager II
Company: TrueCare
Location: San Marcos
Posted on: May 13, 2022
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Job Description:
Health Center Manager II- Behavioral Health or Dental
ExperienceSpecialty Clinic (Dental and Behavioral Health) in
Oceanside, California.Position Summary The Health Center Manager is
responsible for the management and operation of the day-to-day
activities of the health center, including hiring, training and
terminating staff. The Health Center Manager also ensures that
health center procedures are continually and systematically
followed, patient flow is enhanced, and excellent customer service
is extended to all patients at all times. Essential Functions
Health Center OperationsAnalyze and staff front office and back
office to meet the needs of clinicians and patients efficiently and
courteously.Develop work plans to meet health center goals;
motivate and hold health center staff accountable for meeting
established goals.Review and approve requests for employee
scheduled time off, in collaboration with Lead Clinician, provider
time off and CME, and troubleshoot for unplanned absences.Work in
conjunction with the Lead Clinician and/or RN/LVN to improve clinic
flow and ensure that patient waiting times are well within accepted
goals of the organization.Monitor, coach, develop and evaluate
performance of staff on an ongoing basis in accordance with
applicable performance standards.Conduct regular staff meetings,
develop agendas and maintain minutes of each meeting.Develop strong
intra- and inter-departmental teamwork to meet the needs of
patients and clinicians and drive decision-making and other
actions.Identify and implement opportunities to build employee
morale and individual motivation.Monitor patient service feedback
and contribute to the process of resolving complaints and service
issues in a timely manner.Ensure that health center productivity
and budget expectations are met; gather and report data for fiscal,
statistical and analysis purposes.Promote and maintain Team Based
Care and PCMH concepts as directed by administration.Ensure health
center is in compliance with Title XXII regulations and necessary
licensing requirements; and monitor documentation monthly to meet
audit requirements.Contribute to the success of TrueCare by
participating in quality improvement activities.Represent TrueCare
at community events and meetings, reporting meeting
outcomes.Complete monthly reporting as set forth in the BANG report
to Regional Director of Operations.Assure confidentially of medical
records as directed by TrueCare HIPAA protocols.Administration
Ensure that self-pay patient billing is completed and accurate at
the end of each work day. Ensure that monies are collected,
receipts issued and the cash box is balanced daily.Review bank
deposits and submit daily.Ensure patients are assessed for special
payer sources, as needed.Follow up on all patient payment plans
according to TrueCare protocols on a daily basis.Monitor and log
any problems that occur with the POS device and notify the
Information Systems (IS) department immediately.Monitor closing of
daily encounters within 5 days and before the close of the month;
ensure clinician and support staff adheres to closing tasks within
3-5 business days.Ensure that Petty Cash is accurate and receipts
are submitted to accounting at the end of each month. Maintenance
Maintain organization and cleanliness of the entire
clinic.Coordinate repairs or remodeling of health center with the
facilities department, as needed.Coordinate with purchasing to
maintain an adequate inventory of supplies. Job Requirements
Bachelor's Degree or equivalent work experience in Health Services
Administration, Business Administration, Public Administration,
Public Health or related field.Knowledge of medical terminology,
legal and technical aspects of a medical records system, and ICD-10
and CPT codes.3-5 years' experience in a medical, health or social
services setting.3-5 years' management experience. Nice to Have
Bilingual in English and Spanish.Experience in an outpatient
setting or Federally Qualified Health Center (FQHC). TrueCare
requires employees to be vaccinated as a condition of employment,
subject to accommodation obligations. At Truecare, we put your
health first. Our compassionate team understands your needs and
provides a heartfelt welcome to each and every person who walks
through our doors. Visit truecare.org to learn more! Health Inside.
Come in! Salud Adentro. Bienvenido! TrueCare is committed to a
policy of Equal Employment Opportunity and will not discriminate
against an applicant or employee on the basis of race, color,
religion, creed, national origin, ancestry, sex, gender, age,
physical or mental disability, veteran or military status, genetic
information, sexual orientation, gender identity, gender
expression, marital status, or any other characteristic protected
by applicable federal, state, or local law. PI177498697
Keywords: TrueCare, San Marcos , Health Center Manager II, Executive , San Marcos, California
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