SanMarcosRecruiter Since 2001
the smart solution for San Marcos jobs

Assistant Store Manager

Company: SPECTRUM
Location: San Marcos
Posted on: October 12, 2020

Job Description:

JOB SUMMARY
The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.

Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.

Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.

Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.

Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.

Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.

Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.
Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.
Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.
Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.

Implements and enforces the cash management policy and completes timely audits of their Spectrum store.

In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.

Provides management with frequent updates about key events in their store.

Assists with Store Manager functions and performs other duties as requested by management.

REQUIRED QUALIFICATIONS
Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills
Significant time working inside a destination-style shopping environment
Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment
Displays passion for delivering a great customer experience during multiple roles in their career
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

Education
Bachelor's Degree or equivalent work experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Some experience in implementing sales training and employee development programs
Some knowledge of identifying trends, risks and communicating those to management

RELATED WORK EXPERIENCE
1+ year: Management experience
1-3 yrs: Telecommunications/wireless experience
3-5 yrs.: Sales/Customer Service experience

WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work hours and travel to other locations as business needs dictate
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Professional attire and appearance
Valid driver's license and ability to meet Charter's motor vehicle requirements

Keywords: SPECTRUM, San Marcos , Assistant Store Manager, Executive , San Marcos, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Director, Communication Systems Products & Production
Description: Northrop Grumman SSSD has an opening for a Director 2 --- Communication Systems Products Lead to join our team of qualified, diverse individuals. This position will be located in Manhattan Beach, California (more...)
Company: Northrop Grumman
Location: Manhattan Beach
Posted on: 10/21/2020

Medical Director
Description: BAART Programs is a multi-service organization, and brand of BayMark Health Services, providing opioid addiction treatment and
Company: BAART Programs
Location: Sun Valley
Posted on: 10/21/2020

Manager - Mechanical Design Engineering
Description: Northrop Grumman Defense Systems in Northridge, CA is currently seeking a Manager 1 --- Mechanical Design Engineering to support our Advanced Weapons group in Northridge, CA. Reporting to the Sr. Manager (more...)
Company: Northrop Grumman
Location: Northridge
Posted on: 10/21/2020


Senior Art Director
Description: The ideal candidate for our art director position will passionately strive to move the agency---s creative agenda forward. Works closely with copywritter partner to develop ideas for all forms of communication, (more...)
Company: Publicis Media
Location: El Segundo
Posted on: 10/21/2020

Sr. Director, Digital Marketing
Description: At Bagel Brands Einstein Bros. Bagels, Bruegger---s Bagels Noah---s NY Bagels we believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values (more...)
Company: Coffee & Bagel Brands
Location: Lakewood
Posted on: 10/21/2020

Audit Manager
Description: Our Crowe Los Angeles office is growing. We---re looking for future leaders, which means Partner career path for you. Are you up for the challenge As an Audit Manager on our fun, close-knit audit team, (more...)
Company: Crowe Horwath Consulting
Location: Sherman Oaks
Posted on: 10/21/2020

Retail Cosmetics Sales - Counter Manager, Full Time: Fashion Square Mall
Description: Job Overview: With a role as a Counter Manager in the Macy---s Cosmetics Department, you will be responsible for supervising the complete operations of a cosmetics line, including developing a team of (more...)
Company: Macy's
Location: Sherman Oaks
Posted on: 10/21/2020

Director, Care Management Medicare/Medi-Cal Operations
Description: Provides leadership to ensure best utilization of resources in obtaining organizational goals, regulatory compliance, adhering to corporate policies through oversight of daily operations, assessment of (more...)
Company: Blue Shield of California
Location: Woodland Hills
Posted on: 10/21/2020

Sales and Service Manager
Description: Job Description Sales and Service Manager JOB SUMMARY - The Sales and Service
Company: 24 Hour Fitness
Location: Los Angeles
Posted on: 10/21/2020

Director, Integration Management
Description: The health and safety of Sony Pictures Entertainment employees and candidates is very important to us. Due to the current situation related to the Coronavirus COVID-19 , we're leveraging our virtual (more...)
Company: Sony Pictures Entertainment, Inc
Location: Culver City
Posted on: 10/21/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Marcos RSS job feeds