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General Manager

Company: JobLeads
Location: San Marcos
Posted on: September 12, 2020

Job Description:

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.JOB PURPOSETo provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.To own the employee experience, driving employee satisfaction and elevating team behaviours.To own the customer experience, driving customer satisfaction and increasing brand loyalty.To drive performance and growth, through excellent operational and commercial execution.RESPONSIBILITIESEstablish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store teamBe on the shop floorBe a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behavioursMonitor, coach and provide feedback to the store team to deliver excellent customer experienceMaintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the storeDrive the use of digital assets to enhance the customer experienceRetain and develop talentLead, inspire and manage a high performing, positive store teamContinually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planningEstablish a learning culture and maintain a strong connection of the store team to the BrandAdvocate productHave excellent product knowledge and drive the same standard across the store teamMaintain a strong understanding of product sales performance and optimise sales of the available inventoryNurture customer relationshipsEstablish and embed customer focused behaviours across the store teamBuild and cultivate long term customer relationships and lead the team to do the sameDrive store performance and productivityBuild and maintain familiarity with the local external environment; customers, competitors and talentMaintain a commercial mindset and continually identify and convert opportunities to drive store performanceDrive operational excellence across all areas of the storeEnsure compliance with all corporate standards, policies and initiativesHealth and SafetyEnsure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completedPERSONAL PROFILEDemonstrated alignment with the Burberry Store Management behaviours:Service FocusedLeading to InspireCommercially AwareDeveloping TalentDriving ExcellenceLocal language plus English.A passion for and interest in fashion, and a luxury ethos.A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.Awareness of local employment and retail legislation.Flexible to work as required to meet store needs.Experience in a luxury brand or in a luxury service and selling environment.Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.Job Segment: General Manager, Merchandising, Marketing Manager, Manager, Brand Ambassador, Management, Retail, Marketing

Keywords: JobLeads, San Marcos , General Manager, Executive , San Marcos, California

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