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Technical Services Engineer

Company: Avista Technologies, Inc.
Location: San Marcos
Posted on: January 10, 2022

Job Description:

Avista - -Technologies Inc. was established in 1999 to develop and distribute water treatment chemicals and provide expert process support for membrane systems including reverse osmosis (RO), microfiltration/ultrafiltration (MF/UF) and multimedia filtration (MMF).

We've built a reputation on our unrelenting commitment to understanding our customers' needs and finding ways to help them achieve their quality, productivity, and economic goals in an environment that is constantly changing. Through dedication and forward thinking, we continue to develop products and processes that minimize operating costs and deliver high performance results.

Job Summary:
This position will provide phone and on-site technical support to Applications and Sales personnel and customers. Incumbent will supervise on-site application of Avista products at customer site and conduct pilot studies to evaluate performance of Avista products.

Job Location:
San Marcos, California

Essential Duties and Responsibilities:
Serve as a primary technical support contact: resolve technical issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and coordinate with staff as appropriate.
Troubleshoot, normalize and analyze membrane performance data
Supervise customer site cleanings and pilot studies to optimize membrane performance and evaluate application and performance of Avista products.
Support efforts to maintain sales of existing clients by managing and reducing attrition
Identify and resolve customer concerns and recommend a course of action as required using Avista technical tools and services
Support Avista laboratory and OSCAR staff as necessary to assist customers
Coordinate with Avista Inside Sales to prepare responses to RFP (Request for Proposals)
Assist Avista Marketing and Applications/Sales to prepare case study material for Avista products
Author and present regional training and technical papers at industry conferences and workshops
Up to 10-20% occasional travel in North America and internationally, as needed

Required Education and Experience:

Bachelor's degree in Engineering (Chemical, Mechanical, Industrial, Environmental), or equivalent experience in water treatment industry
3 to 5 years of water treatment process experience or field technical service experience working with membrane systems
Understanding of membrane fundamentals (UF/MF/NF/RO membrane processes)
Understanding of basic water chemistry and pretreatment processes
Experience using field lab equipment for the measurement of SDI, turbidity, conductivity, spectrophotometer and colorimeters.
Knowledge of Clean-in-place (CIP)
System process knowledge to identify potential chemical opportunities.
Basic troubleshooting skills related to hydraulic (fluid) and electrical equipment and processes.
Proficient in Word, Excel, and PowerPoint
Strong verbal and written communication skills
Excellent analytical, problem solving and decision-making skills.
Organized with a demonstrated ability to work independently and as part of a team

Keywords: Avista Technologies, Inc., San Marcos , Technical Services Engineer, Engineering , San Marcos, California

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