Company: Welk Resorts Headquarters
Location: San Marcos
Posted on: November 16, 2021
The Rooms Controller, Shared Services will be responsible for
coordinating and maintaining the corporate cluster of Resorts
day-to-day guest room inventory. This individual will act as a
liaison between the Guest Services (Front Office), Housekeeping,
Engineering and all Reservations departments regarding the status
and distribution of all guest rooms and villas. This individual
will control maximum occupancy days, supervise upgrades and will
maintain the company's expected high-quality standards when
interacting and communicating with internal and external
Essential Duties and Responsibilities (other duties may be
Company Wide :
-Consistently follow i-Serve standards and adhere to company
-Follow all company and department policies, procedures and
Alignment Operating Promises (AOP's).
-Maintain confidentiality of sensitive company information, data
-Attend safety meetings, keep the workplace in safe condition, and
work in a safe manner.
-Adhere to attendance policy and report to workstation at scheduled
-Monitor and analyze Rooms Inventory utilizing Yield Management to
maximize occupancy and increase average rate.
-This includes monitoring of group blocks, sales and marketing
event blocks, determining cut off dates, and identifying
-Assign room per guest request and preferences whenever possible;
with Owner preferences taking highest priority.
-Review/Track/Accommodate requests for room/check-out changes when
possible; communicate status to appropriate staff.
-Confirm reservations and cancellations. Review out-of-order rooms
-Identify any over-commitments and work with revenue management and
resort operations to rectify the issue quickly.
-Perform duplicate reservation checks; block rooms.
-Calculate and prepare rooms reports to determine sources of
business using various systems.
-Assist in the development and revisions of forecasts for the
Revenue Management department on a weekly, monthly and annual basis
-Communicate both verbally and in writing to provide clear
direction to staff.
-Comply with attendance rules and be available to work on a regular
-Perform any other job-related duties as assigned.
This position is currently scheduled for a Monday through Friday,
8:30am to 5pm, shift at the corporate offices in San Marcos. This
position may be scheduled to work on holiday's and weekends when
Keywords: Welk Resorts Headquarters, San Marcos , Rooms Controller, Accounting, Auditing , San Marcos, California
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