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Rooms Controller

Company: Welk Resorts Headquarters
Location: San Marcos
Posted on: November 16, 2021

Job Description:


The Rooms Controller, Shared Services will be responsible for coordinating and maintaining the corporate cluster of Resorts day-to-day guest room inventory. This individual will act as a liaison between the Guest Services (Front Office), Housekeeping, Engineering and all Reservations departments regarding the status and distribution of all guest rooms and villas. This individual will control maximum occupancy days, supervise upgrades and will maintain the company's expected high-quality standards when interacting and communicating with internal and external customers.

Essential Duties and Responsibilities (other duties may be assigned):

Company Wide :

-Consistently follow i-Serve standards and adhere to company values.
-Follow all company and department policies, procedures and Alignment Operating Promises (AOP's).
-Maintain confidentiality of sensitive company information, data and reports.
-Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
-Adhere to attendance policy and report to workstation at scheduled start time.

Position :

-Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate.
-This includes monitoring of group blocks, sales and marketing event blocks, determining cut off dates, and identifying rate/inventory restrictions
-Assign room per guest request and preferences whenever possible; with Owner preferences taking highest priority.
-Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
-Confirm reservations and cancellations. Review out-of-order rooms daily.
-Identify any over-commitments and work with revenue management and resort operations to rectify the issue quickly.
-Perform duplicate reservation checks; block rooms.
-Calculate and prepare rooms reports to determine sources of business using various systems.
-Assist in the development and revisions of forecasts for the Revenue Management department on a weekly, monthly and annual basis as needed.
-Communicate both verbally and in writing to provide clear direction to staff.
-Comply with attendance rules and be available to work on a regular basis.
-Perform any other job-related duties as assigned.

This position is currently scheduled for a Monday through Friday, 8:30am to 5pm, shift at the corporate offices in San Marcos. This position may be scheduled to work on holiday's and weekends when necessary.

Keywords: Welk Resorts Headquarters, San Marcos , Rooms Controller, Accounting, Auditing , San Marcos, California

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